A ready-to-use PDF kit of intake forms, repair checklists, approval forms, pickup sheets, and technician workflows — for the small-shop repair counter that’s tired of rewriting the same notes.
One dropped device, no waiver signed. One repair, no backup consent. One pickup, no sign-off. Small things — until they become a customer dispute.
Intake, drop-off, password & liability waiver, backup consent, symptom worksheet, pickup sign-off.
General diagnostic, malware removal, no-power triage, screen replacement, liquid damage, quote approval.
Four-stage repair-status email templates + a two-touch review-request sequence, CASL / CAN-SPAM aware.
New technician onboarding checklist — bench safety, intake workflow, stockroom, end-of-day, escalation.
Fifteen forms, four sections, ~35 pages. Print, photocopy, or scan into your ticket system. Editorial typography (Playfair & Inter equivalent), clean whitespace, real field boxes to write in.
The intake, waiver, backup-consent, and pickup forms include liability language. Employment law, consumer-protection law, waiver enforceability, and data-protection obligations vary by province, state, and country. Before you use any of these forms with a real customer, review them against the law of your jurisdiction and, where the form involves liability or data handling, have your own lawyer confirm the wording is appropriate for your business.
This kit is licensed for use in a single repair shop. No resale or redistribution. Digital product — no refunds after download. Full terms: repair-kit-terms.html.
Neither OurITPerson.com nor its author accepts liability for any loss, damage, dispute, or claim arising from your use of these templates.
Save $19. Kit = counter operations. Bench Manual = the deeper 199-page training system for the techs who use the kit. Different jobs. Same bench.
Yes — the kit is designed to be printed as-is or reprinted on your letterhead. If you want editable source files (Word / InDesign), reply to the delivery email and we’ll help.
They are drafted in plain-English, jurisdiction-neutral wording, with prominent notices on the sensitive forms (waiver, backup consent, liquid damage). Before you use them with real customers, have your lawyer review them for your province, state, or country.
Instantly by email after Stripe checkout, as a secure download link that stays valid for 30 days. If it doesn’t arrive within a few minutes, check spam — then email tom@ouritperson.com and we’ll resend.
Because the kit downloads instantly, we don’t offer refunds after download. If the download link doesn’t work, or the file is unreadable, email us and we’ll make it right at no charge.
The single-shop license covers one repair location that you own or work for. If you operate more than one location, please purchase one license per shop — or reply to the delivery email and ask about a multi-location price.
The Kit is 15 counter-operations forms — the paperwork your bench runs on. The Bench Manual is a 199-page training system that teaches the technicians who use the forms. Bundle both for $59.